Saturday March 02, 2019

Windows 10: New Study Shows Home Edition Users Are Baffled by Updates

With automatic updates being such a pain in the butt for Windows 10 users, UK researchers from the University College London sought to uncover precisely why with a study presented this week titled "In Control with No Control: Perceptions and Reality of Windows 10 Home Edition Update Features." They ended up constructing a detailed flow chart of Microsoft's update process, which was unsurprisingly very complex and revealed the two biggest issues: the "Active Hours" feature, and how often updates are delivered or the difference between monthly quality updates and semi-annual feature updates. The researchers’ biggest suggestion is that Windows should "obtain explicit permission for restarts consistently."

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...among the 26 participants who were aware of the feature, 10 had not changed it from the default settings even though it clashed with their daily schedule. Not surprisingly, that resulted in about half of the survey respondents reporting that they had experienced unexpected restarts. The other noteworthy finding from the research is that users don't understand how often updates are delivered, nor do they appreciate the difference between monthly quality updates and semi-annual feature updates. That can lead to anxiety when an unexpected feature update takes well over an hour compared to the 12 minutes or less that a monthly cumulative update takes.

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