Saturday January 12, 2019

Epic Games Store Establishes New Refund Policy

The Epic Games Store has updated its refund policy to better match its competitors. According to director of publishing strategy Sergey Galyonkin, players may now return any game under two hours played within 14 days of purchase. "This is identical to Steam's policy, which the company enacted in 2015."

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Galyonkin notes that Epic still does not have a "self-service" solution. Previously, to receive a refund from the Epic Games store, users had to submit a request through a contact form and proceed through a number of verification steps, such as providing IP address, last four digits of the card that made the purchase, date the account was created, and other information. Now, players must still go through the contact form, but will no longer be met with verification steps so long as they fall within the criteria.