Sunday January 06, 2019

EA Is Reportedly Refusing Refunds on Origin

"We stand by our games. If you don't love it, return it." That’s EA’s "Great Game Guarantee," which allows Origin customers to get refunds if certain criteria are met. Gamers who have launched a game are given 24 hours to make a refund request, for instance, but redditor Papamje has found that isn’t necessarily true: after two days of back and forth (and nearly 9K of upvotes), EA hasn’t budged on his purchase of Star Wars: Battlefront. "...they are contradicting themselves in saying there is a tool to check when I first launched the game, but another member of their support team said there was no way for them to track when I first launched the game."

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You may return EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.