Monday October 22, 2018

GasBuddy App Causes iPhone Woes

The GasBuddy app is allegedly causing a black screen accompanied by a spinning wheel to appear on iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, and iPhone XS Max devices according to leaked Apple documents. After the wheel of death appears, the phones become unresponsive. Apple Genius Bar employees are instructed to restart the devices and then ask the customer to uninstall the GasBuddy app. If that doesn't work, then they are to perform standard service processes. GasBuddy app developers are working on an update. The app is used by 70 million users worldwide.

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On Friday (October 19), Apple approved the latest version of the GasBuddy app. This was subsequent to our app going through Apple's typical, thorough review process that, as you know, Apple requires before releasing any app into its store. Over the weekend, we heard from a single user that encountered an issue that resembles the one you described. We had not heard anything from Apple about GasBuddy causing unresponsive phones, or that a new app build would be required, until maybe 10 minutes before we received your inquiry. We absolutely regret any association with a poor user experience. We are committed to doing our part to address this quickly and completely. Thus, we are rapidly preparing an update we believe solves the underlying issue and are making our app temporarily unavailable for download to limit the number of potentially affected users.