Wednesday June 06, 2018

EVGA Quietly Changes Warranty Policy

Long praised for their customer service, and transferable warranty, EVGA has apparently, and very quietly changed their warranty policies as it pertains to used hardware. Any piece of EVGA hardware, including video cards, motherboards, power supplies, cases, laptops or peripherals that were purchased on or after May 25th will need the original invoice in order to make a warranty claim. The exact wording on EVGA's warranty page states:

Subject to the terms and conditions of this Limited Warranty, the Transferable Limited Warranty is available to second-hand purchasers with a valid proof of purchase from a reseller.

While that is somewhat unclear, a post from a moderator on the EVGA forums clarified that the original owner can give a copy of their invoice to the second owner for the proof of purchase.

While I can understand EVGA's reasoning for this, especially with the flood of mining cards that has been hitting the market, I have to assume that this will hurt EVGA's sales. Nearly every recommendation for EVGA products come because of their customer service and warranty policies, and with that gone, there isn't much keeping buyers tied to the brand. Thanks to [H]ardOCP reader Steven for the story.

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EVGA Corporation ("EVGA") warrants that the Product (defined below) delivered hereunder to the original purchaser ("Original Purchaser") from EVGA.com or an EVGA Authorized Reseller (each an "Authorized Reseller") will be free from material and workmanship defects that adversely affect the performance of the Product under normal use, pursuant to the terms outlined below. This Limited Warranty is only valid for the Original Purchaser, is non-transferable and does not extend to any used Products or Products not purchased from EVGA.com or an Authorized Reseller.

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