Today's Hard|Forum Post
Today's Hard|Forum Post

Friday April 07, 2017

Gearbox Software Partnership with G2A for Bulletstorm: Full Clip Edition in Jeopardy

Gearbox Software's distribution deal with G2A is in jeopardy after John "TotalBiscuit" Bain called the Bulletstorm publisher out for backing crooks on Twitter. After Mr. Bain opened "Pandora's Box" by threatening to not cover Bulletstorm or future Gearbox Software titles unless they cut ties with G2A, the publisher reached out to TotalBiscuit for proof of accusations against the game key reseller. Mr. Bain presented documentation to Gearbox Software of complaints from game industry veterans of fraudulent keys being sold on the service and negatively affecting the revenue streams of their businesses to the point that some have folded. After reading through the accusations, Gearbox Software issued a statement and made the following demands of G2A before Bulletstorm: Full Clip Edition goes on sale today.

  • Within 30 days, G2A Shield (aka, customer fraud protection) is made free instead of a separate paid subscription service within terms offered by other major marketplaces. All customers who spend money deserve fraud protection from a storefront. To that end, all existing G2A Shield customers are notified by April 14th that fraud protection services are now free and they will no longer be charged for this.

  • Within 90 days, G2A will open up a web service or API to certified developers and publishers to search for and flag for immediate removal, keys that are fraudulent. This access will be free of charge and will not require payment by the content holders.

  • Within 60 days implement throttling for non-certified developers and publishers at the title, userid, and account payable levels for a fraud flagging process. This is to protect content providers from having large quantities of stolen goods flipped on G2A before they can be flagged.

  • Within 30 days, G2A restructures its payment system so that customers who wish to buy and sell legitimate keys are given a clear, simple fee-structure that is easy to understand and contains no hidden or obfuscated charges. Join the ranks of other major marketplaces.

If G2A doesn't agree to the above conditions by the time Bulletstorm launches today, then Gearbox Software will nullify the promotional deal with G2A by using a clause in the contract. As of the time of this writing, I can't find a statement from G2A addressing this issue. I think that every demand made by Gearbox Software on G2A is justified. G2A's model of requiring users to purchase protection to make a supposedly legitimate purchase just comes off as shady to me. I've never had to purchase buyer protection when purchasing games on Amazon for example. And there are just too many horror stories about them to justify their existence in my opinion. I hope that this causes enough awareness that hardware companies like AMD never partner with G2A again in the future.

Of course I included John "TotalBiscuit" Bain's video on the subject.

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