Today's Hard|Forum Post
Today's Hard|Forum Post

Thursday February 02, 2017

Webroot AV leaves Enterprise Customer's PC's Unable to Boot

As we reported over the weekend, some people are starting to suggest ditching your antivirus software. I'm not sure I agree, but with stories like these on The Register, it's not difficult to understand where they are coming from.

Apparently a bad update from Webroot AV has resulted in client machines BSOD:ing and unable to boot. Webroot has issued a fix that prevents the issue from happening, but there is still no word on how to repair affected machines.

If this happened to me I'd likely be pissed enough to start looking at alternate AV providers.

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Webroot released a routine update on Tuesday 31 January, containing general fixes and minor feature enhancements. For most of our millions of customers, the service has run as normal. However, some customers have experienced a problem with the update, so Webroot's 24-hour support team has been working with them directly to remedy this quickly. If you are one of those customers, we sincerely apologize.

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