Wednesday January 25, 2017

Cox Expands Home Broadband Data Caps and Overage Fees

Here we go again. A number of new locations in the U.S. have fallen victim to Cox’s 1TB data cap, which include Arkansas; Connecticut; Kansas; Omaha, Nebraska; Iowa; and Sun Valley, Idaho. Like Comcast, Cox will be charging $10 for every 50GB used over the limit. Interestingly, the company is defending the data cap by claiming that only 1% of its customers exceed 1TB a month.

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آ…customers of any Cox internet plan will be charged $10 for an additional chunk of 50GB of data after exceeding the standardized 1TB limit on all plans except its gigabit option. "This won’t impact 99 percent of our customers," said company spokesperson Todd Smith in an email. "We have no additional locations to announce today. As decisions are made about any subsequent locations, we will announce these plans to our customers well in advance." Cox internet plans have, prior to the first data cap trail period in Cleveland, outlined monthly data allowances in all markets. Yet the company didn’t charge overage fees for exceeding those caps until it began expanding the test beyond Cleveland. Instead, it used to simply suggest customers upgrade their plans.