Thursday January 12, 2017

Comcast Is America's Most-Hated Company

In the internet service provider and subscription television service industries, both of which are known for poor customer service, Comcast tops the list, scoring lower than either average. Their net services actually received the fourth worst score out of over 300 companies.

Financial news site 24/7 Wall St. this week released a report identifying "12 companies hated by customers, employees, and the general public." Their findings are based on consumer satisfaction surveys and worker reviews. Comcast topped the list, boasting a "significantly worse" score than the Internet and subscription TV service industry averages, according to 24/7 Wall St. In J.D. Power's rating of major wireline services, the firm received the worst scores in cost to consumer, performance, billing, and reliability. Clients are understandably perturbed: The Federal Communications Commission in the fall fined Comcast for $2.3 million over allegations the cable company charged customers for services they never authorized.