Today's Hard|Forum Post
Today's Hard|Forum Post

Tuesday November 08, 2016

Samsung Issues Apology Letter To Galaxy Note7 Customers

Samsung has issued open letter apologizing to all Galaxy Note7 customers for all the problems caused by the Galaxy Note7 recall. So what do you think? Is an apology letter going to work or does Samsung have a lot of work to do to "win back your trust?"

Samsung has a long heritage of innovation and we have shown that we can and will learn from our mistakes. While we are always looking to innovate and create the next generation of great consumer technology, safety will remain our top priority. We will invest to better serve your needs through enhanced customer care and quality assurance. On behalf of all our employees across Europe, we are truly sorry, and grateful for your ongoing support. We will listen to you, learn from this and act in a way that allows us to win back your trust.

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