Wednesday October 19, 2016

T-Mobile Paying $48M To Settle FCC Complaint

In addition to paying out $48 million for failing to properly disclose restrictions on speeds and data for "unlimited" plans, T-Mobile has also agreed to a number of other concessions including not calling plans "unlimited" that aren't unlimited.

According to the consent decree [PDF] released this morning by the FCC, the agency began investigating T-Mobile’s unlimited plans in 2015 over allegations that the company was employing a so-called "Top 3% Policy," that throttled data speeds for the network’s heaviest users during times of congestion. This was a problem, explains the FCC, because T-Mobile was not sufficiently disclosing to customers the "data usage threshold that would trigger application of the policy," nor did the company explain how this throttling could affect a user’s experience with T-Mobile service.

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