Tuesday October 18, 2016

Young People Are Falling For Tech Support Scams Too

A new study by Microsoft found that it isn't just senior citizens falling for tech support scam, young people are likely to fall for them too.

As part of National Cyber Security Awareness Month, Microsoft has released the results of a new global survey revealing 2 out of 3 people have experienced a tech support scam in the last 12 months. Further findings from the survey include:

  • 1 in 5 consumers surveyed continued with a potentially fraudulent interaction after first being contacted, meaning they downloaded software, visited a scam website, gave the fraudsters remote access to their device or provided credit card information or other form of payment.

  • Nearly 1 in 10 have lost money to a tech support scam.

  • Of those who continued with a fraudulent interaction, 17 percent of them were older than 55, while 34 percent were between the ages of 36 and 54.

  • Surprisingly, 50 percent of those who continued were millennials between the ages of 18 and 34.

  • Consumers in India (54%), China (35%) and the United States (33%) had a greater likelihood of continuing with the fraudulent interaction.

  • In India and the United States, 1 in 5 reported losing money to these scams.

  • The most common victim experience with tech support scams is through software downloads or visits to malicious websites.

  • In the United States, 55 percent of those who continued with a scam, lost money.

  • 92 percent of those who lost money in the United States said they have recovered at least some of their money. Fifty-eight percent in China and 67 percent in India have also recovered at least some of the money.