Thursday August 04, 2016

Intel Recalls All Basis Peak Watches

Basis and its parent company Intel have just announced a recall of all of its Peak smart watches after a software update failed to fix a problem that caused burns and blisters on watch owners. The company is asking customers to stop wearing their watches and is shutting down service immediately.

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On June 13 we shared reports of overheating in Basis Peak watches, and we recommended that you stop wearing your Basis Peak watch right away. We had hoped to update the software on your watch to address the problem. Unfortunately, despite our best efforts, we aren’t able to develop such a solution without completely compromising the user experience. As a result, we are asking that you return your Basis Peak watch and authorized accessories for a full refund at your earliest convenience. This was a tough decision, but your safety is our top priority. We are issuing this safety recall of the Basis Peak watch because the watch can overheat, which could result in burns or blisters on the skin surface. It is important that you stop using your watch immediately and return it.