Tuesday June 21, 2016

As Expected, Robots Are Taking Over Call Center Jobs

I don't want to say I told you so....but I told you so! I knew robots were going to start taking over everything. Sure, it's only call center jobs today but you and I both know that this is where it is heading after that:

Instead of talking to customer service representatives who adhere to scripts in a robotic manner, soon we might be talking and chatting with customer service employees that are actual robots. While industry experts say that technology isn’t quite there yet, the companies that run outsourced call centers, including offshore ones are already worried about having their jobs outsourced altogether to machines.