Thursday June 16, 2016

Google Fiber Forcing Users To Give Up Their Legal Right To Sue?

Earlier this week Google Fiber sent out email notifications to its customers informing them of a change in its terms of service. The new ToS features a section on dispute resolution that includes a forced arbitration clause that prevents users from suing the company. All complaints now must be handled through the process of binding arbitration.

Since its introduction in Kansas City, Google Fiber has presented itself as a disruptive force in the pay-TV and internet markets, offering high speeds for reasonable prices, and bringing new competition to markets generally dominated by a single provider. So it’s disappointing to learn that Fiber has decided to follow in the footsteps of AT&T, Comcast, Verizon, Time Warner Cable, and other reviled providers by quietly stripping its customers of their right to sue the company in a court of law.