Wednesday May 25, 2016

Verizon Hangs Up On You When You Record Them Back

Wait a second, if the call is already being recorded by Verizon for "quality control purposes" why don't they allow you to record the call at the same time? What about, as a customer, asking for copy of the recorded call? Seems a bit on the shady side if you ask me.

"The breezy @verizon guy then asks me whether I’m ok with being recorded. I tell him I am, because I am also recording the call," Olivier writes as part of a series of Tweets recounting his experience. "There’s a pause. Then breezy @verizon guy tells me Verizon DOES NOT ALLOW THEIR REPS TO BE RECORDED so he has to hang up."