Today's Hard|Forum Post
Today's Hard|Forum Post

Sunday May 08, 2016

Comcast Charges Family For Porn Rentals Made After They Canceled Service

The customer isn't always right, but sometimes they are. Comcast was adamant a family was ordering porno until they returned their cable boxآ—and the rentals and charges kept coming.

Comcast customers for eight years, Alyssa and Jason say their purchase history proves they do not order adult movies. We went to bat for the Overstreets, but Comcast pushed back with this email: "The box that is sending the authorization signal to order on-demand movies is the box that is assigned to the account." Fed up, these customers canceled Comcast and shipped back the equipment. The UPS receipt shows they returned the cable box April 7. Days later on April 10, 11 and 12, Comcast billed the couple for more adult movies.

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