Today's Hard|Forum Post
Today's Hard|Forum Post

Tuesday March 29, 2016

Google, Amazon Lead Tech Lower In Customer Satisfaction Index

Customer satisfaction in the tech industry is on the decline thanks to those slackers at Google, Amazon and Netflix. Wait. What?!?

The American Customer Satisfaction Index (ACSI) fell 0.5 percent in the fourth quarter to 73.4 on a 100-point scale. According to the ACSI, the index has fallen to its lowest score in a decade after eight consecutive quarters of declines.