Today's Hard|Forum Post
Today's Hard|Forum Post

Tuesday January 26, 2016

Sprint To Lay Off 2,000 Customer Service Employees

Good news! Sprint added over 500,000 post-paid subscribers this quarter! Let's all celebrate by laying off 2,000 customer service employees. Makes sense, add a half a million customers and then immediately cut thousands of customer service jobs. roll eyes (sarcastic)

Sprint’s recent promotions, including "iPhone for Life" and the promise to cut customers’ bills from other carriers in half have helped the fourth-place carrier, gaining it 500,000 new postpaid subscribers even accounting for customers who have left. The company is responding to the good news by laying off 2,000 customer service representatives in centers across the country, and directing customers to use the self-service app instead.