Today's Hard|Forum Post
Today's Hard|Forum Post

Wednesday October 07, 2015

Best Buy Testing Robot Customer Service Employees

Wait a minute! You mean to tell me that Best Buy's current customer service employees aren't robots? You could have fooled me.

In an era where retail is increasingly moving online, some shoppers still prefer to deal with actual human beings when they go to the store. But the folks at Best Buy believe that some in-store customer service tasks may be best done by automatons.