Today's Hard|Forum Post
Today's Hard|Forum Post

Thursday October 01, 2015

New UK Law Allows Refunds For Broken Games

The Consumer Rights Act has taken effect in the UK. Not only are games that come on physical disks covered but digital downloads and broken online services are now as well.

Most of these changes are important updates to existing laws. But there are two new areas of law.

  • This will be the first time that rights on digital content will have been set out in legislation. The Act gives consumers a clear right to repair or replacement of faulty digital content such as online film and games, music downloads and e-books. The law here has been unclear up until now and this change brings us up to date with how digital products have evolved.

  • For the first time, there are clear rules for what should happen if a service is not provided with reasonable care and skill or as agreed. For example, the business that provided the service must bring it into line with what was agreed with the customer or, if this is not practical, must give some money back.