Today's Hard|Forum Post
Today's Hard|Forum Post

Monday June 29, 2015

PayPal Made Changes To Its Robocalling Policy

Apparently PayPal didn't like it when the FCC said its robocalling policy might be illegal so the company has made changes its user agreement.

To clear up any confusion, we will be modifying the terms of Section 1.10 of our User Agreement. The new language is intended to make it clear that PayPal primarily uses autodialed or prerecorded calls and texts to:

  • Help detect, investigate and protect our customers from fraud

  • Provide notices to our customers regarding their accounts or account activity

  • Collect a debt owed to us

In addition the new Sections (1.10(a) and 1.10(b)) will make it clear that:

  • We will not use autodialed or prerecorded calls or texts to contact our customers for marketing purposes without prior express written consent

  • Customers can continue to enjoy our products and services without needing to consent to receive autodialed or prerecorded calls or texts

  • We respect our customers’ communications preferences and recognize that their consent is required for certain autodialed and prerecorded calls and texts. Customers may revoke consent to receive these communications by contacting PayPal customer support and informing us of their preferences.

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