Wednesday June 17, 2015

How Do Game Publishers Continue To Get Away With Mistreating Customers?

If you only have time to read one article on the internet today, I highly recommend this one.

By designing an entire marketplace and industry around DRM, the publisher is inherently viewing the consumer with problems as a problem consumer. If you are having trouble with a title, they are primed to view you as the trouble. Rather than trying to run a thing you bought on a system you own and having trouble with their software, you might be trying to get one over on them with a fake copy or a modded console or a cracked code. In short, distrust is then the baseline, and players who need help can easily be viewed as enemies, not customers. The law is a weapon, and consumers are your enemy.