Thursday April 09, 2015

Comcast Customer Service Survey Results Aren't Pretty

I guess now we all know why Comcast didn't want anyone to see the results of this survey. eek!

  • 64% of Comcast customers in Philly had to call customer service in the last year. Nearly 1/3 of those calls were related to billing issues.

  • 15% of Philly residents who called Comcast customer service reported getting a busy signal. That’s five times the level specified by the FCC and Philadelphia’s Franchise Customer Service Standards requirements.

  • 61% of callers said their call had not been answered within 30 seconds; more than six time the FCC and city franchise standards.

  • Of the 1,759 residents who provided additional written comments on their surveys, 99% of the responses were unfavorable.