Today's Hard|Forum Post
Today's Hard|Forum Post

Monday March 23, 2015

Comcast Tripling The Size Of Its Social Media Customer Service Team

Comcast is tripling the size of its social media customer service team? Ummm, I'm not sure anyone had a problem with the quantity of Comcast's service reps, I think the problem is with the quality of support.

According to Tom Karinshak, Comcast’s head of Customer Service, the company is both adding more people to its "social care" team and giving them more tools to help customers; presumably so they can copy/paste "Sorry to hear that. Did you try resetting the modem?" more efficiently.