Today's Hard|Forum Post
Today's Hard|Forum Post

Friday February 20, 2015

Comcast: Data Caps Are "Mandated By Law"

I've heard some whoppers before but this line of crap takes the cake. It makes you wonder how many time this customer service rep used this line on people that didn't know any better.

"This representative is wrong," a Comcast statement said. "There is no law requiring ISPs ‘to have data caps’ and Comcast discontinued having a cap in May 2012. We are currently conducting trials of a more flexible data usage plan in a small number of markets, and this representative’s statements are not consistent with the training and messaging we provide. We will work to retrain this representative and will reach out to the customer to clarify this information."