Sunday August 31, 2014

Retailer Charges Customer for Complaining Online

As more and more transactions move online, the importance of consumer diligence needs to keep pace. Some retailers have the nads to bury language in their terms of service that allows them to charge a fee if the customer complains publicly. There's a lawsuit in New York against Accessory Outlet for this practice.

Cindy Cox of New York filed a lawsuit against Accessory Outlet. She says she ordered an iPhone case for $39.94, but it never arrived. When the company refused to give her a refund she said she would complain to her credit card company. Citing the terms of service, Accessory Outlook demanded $250. When she didn’t comply, the company called her repeatedly and sent her a series of threatening emails, saying it would notify a credit reporting bureau and damage her credit rating, according to Cox.