Today's Hard|Forum Post
Today's Hard|Forum Post

Wednesday August 20, 2014

Documents Show Comcast Pushes Customer Service To Make Sales

Thank you for calling Comcast, can I sell you something before I place you on hold for an hour? No? Are you sure? big grin

Despite the fact that Comcast has departments devoted to both inbound and outbound sales, the company encourages its employees in customer service, tech support, and other departments to make sales as well. This often puts the employee's interests at odds with the customer, who may be calling in to report a technical problem, billing issue, or to downgrade their service.