Today's Hard|Forum Post
Today's Hard|Forum Post

Wednesday July 16, 2014

Comcast Employees Say Needy Retention Call Is Totally Normal

Just as we suspected, the Comcast rep that badgered a customer damn near to death was probably doing what he was told. The Consumerist has the scoop from actual Comcast employees.

"That rep, (may God have mercy on his soul) was doing exactly as he was told to do," writes former Comcast call center employee and Consumerist reader M. "Comcast reps make about $12/hour, but they get bonuses for every account that they save."

Ongoing Discussion