Sunday August 04, 2013

AT&T Ranks Highest Among Carriers for Customer Support

AT&T Has taken top spot among wireless carriers in customer support according to a J.D. Power study of over 10K wireless subscribers. The survey was taken over a six month period and rated AT&T 795 out of a possible 1000.

J.D. Power's report measured customer care across different channels, including online, walk-in, phone support with a tech rep, and automated response systems. Conducted from January through June, the survey reached 7,373 contract customers and 3,235 non-contract customers

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