Thursday December 27, 2012

Time Warner Tests Speedier Cable Service

It looks like Time Warner is taking a page out of the old Dominos Pizza delivery playbook. If the tech doesn't arrive at your house in the one hour timeframe the company promised, you get a $20 credit.

Under the new system, about 98% of the time the technician will arrive within a scheduled one-hour time window, according to Time Warner, and the company will give the customer an estimate of how long the work will take. The company will give customers a $20 credit on their bill if the technician doesn't show up within the prearranged one-hour time window, according to Pelzer.