Today's Hard|Forum Post
Today's Hard|Forum Post

Wednesday February 22, 2012

National Customer Satisfaction Up

A new American Customer Satisfaction Index report says that customer satisfaction is up by 0.1%. Online retailers like Amazon and Newegg top the satisfaction chart with a 85% rating and above.

"The good news is that customer satisfaction continues to climb, which has a positive effect on consumer demand and growth," says Claes Fornell. "Still, the ACSI improvement is tepid, and much of the fourth quarter gain comes from positive consumer reaction to lower gas prices. With gas prices already on the rise, customers obviously are going to be less pleased."