Saturday November 26, 2011

A New Capital of Call Centers

What was predicted last year has finally happened. The Philippines have officially become the undisputed capital of outsourced call centers, beating out India for the number one slot. The Philippines have 50K more customer service representatives than India and growing. It’s been a long road to finally drive home the language barrier problem to corporate executives of English speaking companies.

The growing preference for the Philippines reflects in part the maturation of the outsourcing business and in part a preference for American English.

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