Today's Hard|Forum Post
Today's Hard|Forum Post

Tuesday October 18, 2011

Comcast Credits Customer For Wasting His Time

We've all taken time off from work because our ISP needs to send a technician by our house between 8am and 5pm...only to have the tech no show. Well after this guy had it happen to him, he wrote a level headed letter and got credited $150 for his time. cool

Ryan made a calm, clear, and cogent business argument about why he should be compensated for all his time Comcast had wasted, and it worked. Another good thing that he did in his letter is say that he used to be a happy customer who would again start recommending Comcast if they take care of him. Sometimes this approach works better than a scorched earth one.