Today's Hard|Forum Post
Today's Hard|Forum Post

Thursday September 29, 2011

Senator Wants Call Centers To Identify Location

So you want to require that all call centers must identify their location? Okay, then what? How is knowing the location of the call center going to change anything?

"I don't know about you, but I have called for help sometimes and I can't get them to tell me where they are, (in cases) when I've been frustrated because there's been a language barrier," said McCaskill during a news conference on the floor of the call center at Missouri Book Services in Columbia. "I think (the legislation) gives a boost to American-centered call centers because I think most Americans would prefer to use a call center that's located here in the United States," she told the Missouri News Horizon.