Today's Hard|Forum Post
Today's Hard|Forum Post

Monday September 26, 2011

Microsoft Apologizes For Consoles Banned By Mistake

Stephen Toulouse, head of the Policy and Enforcement team for Xbox LIVE, issued a statement and apology today to Xbox 360 owners that were banned due to a software error that mistakenly identified their consoles as modified. The company has restored the accounts and given the owners 3 months of free Xbox LIVE and 1600 Microsoft points ($20).

Within a few business days, we will issue the primary account holder on the impacted console a credit for three months of Xbox LIVE Gold and 1600 Microsoft points. Since we know exactly who is affected, those customers do not need to take any action. Everything will be applied automatically. No keys or tokens to redeem, no other action to be taken.