Today's Hard|Forum Post
Today's Hard|Forum Post

Thursday July 14, 2011

Verizon Says Customers Need Subpoenas For Itemized Bill

Remember the story about Verizon telling a woman she needed a "lawyer and a subpoena" to get an itemized bill? Well, it looks like a judge disagreed.

The only way that Verizon would offer any information about a past charge in response to a consumer inquiry was to require that customer to hire a lawyer and subpoena their own usage information. By no reasonable standard could this be considered reasonable customer service.