Wednesday December 05, 2018

Bethesda Support Ticket System Leaked Customer Information

Today's data leak of the day comes from... Bethesda. Recently, Bethesda promised to give buyers of Fallout 76's $200 Power Armor edition a real canvas bag. But to do that, customers had to create a support ticket and submit proof of purchase, which allegedly included a receipt containing credit card information, phone numbers, home addresses, and more. After submitting the tickets, users started to notice that they could see everyone else's tickets, as well as the proof they submitted. Naturally, this started to blow up on Twitter, Reddit, YouTube, and Bethesda's official forums. PCGamesN says Bethesda's support site went down when they first noticed the issue, and that the receipts included credit card numbers, while Bethesda customer support claims that the issue is now "fixed". Thanks to Ocellaris for the tip.

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When Bethesda offered to send out canvas bag replacements for those who bought the Fallout 76 Power Armor Edition, I'll admit that I thought the problems were resolved and the saga of the canvas bag was done for. Clearly, that belief was a naive one.