Life At Sony Customer Service During The PSN Attack

I couldn't even imagine what this must have been like. Working customer service is bad enough without something like that happening.

By the middle of the day, Dan says, they had a queue of 178 people, with wait times of 65 minutes per customer. During this flood of calls, the higher-ups didn't explain much to Dan and crew, other than the fact that it was "an attack." At this point, the job of Sony customer service was to A) keep people calm, and B) promise that the company was working on the problem.

Comments