Confessions Of A Comcast Video Repair Agent

Well this certainly explains a lot. Comcast customer or not, I think most of us have had experience with our service provider doing one or more of these things to us.

According to M., Comcast doesn’t actually care if video repair agents — the people you eventually get passed to when you call to gripe about your service not working — actually fix your TV-related problem. He says there are only two metrics that matter to his bosses: "Did you sell the customer something? And how fast did you got the customer off the phone?"

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