MSI North America Responds to Intel 6 Series Chipset Issue

MSI has been informed by Intel about the design issues in the Intel 6 series chipsets and a solution is ready to be provided to our customers. According to Intel, the performance of some of the Intel SATA ports on Intel 6 series products can degrade over a period of 3 years, but no peripheral damage or data loss occurs. MSI takes the quality of our products very serious; we are working closely with Intel and channel partners to stop all shipment and accept the return of Intel P67 and H67 motherboards, as well as MSI HM67 gaming laptops, until the issue is resolved.

MSI encourages end users who want to return their MSI Intel P67 and H67 motherboards or affected gaming notebooks, to contact the original place of purchase for more details on the return or refund policy. Alternatively, end users can register affected Intel 6 Series notebooks or motherboards with MSI by April 30, 2011 to be eligible for motherboard replacement and/or notebook upgrade detailed as follows:

Eligible products:

• a) HM67 gaming notebooks: End users are eligible to receive an upgrade to MSI's next generation gaming notebook upon its availability.

• b) P67 and H67 motherboards: End users are eligible for a replacement with the new B3 stepping of the Intel 6 series motherboard, which solves the current SATA2 port issues up its availability. For the short term, end users may connect storage devices to the safe white SATA3 ports on current 6 Series Motherboards for more detailed instructions please click here.

Replacement or Upgrade Process:

• Step1: Register eligible products with MSI and receive a confirmation email from MSI

• Step2: MSI will mail you UPS 3 Day Shipping label for return of qualified models two weeks prior to the availability of brand new product

• Step3: Mail in your original purchase of affected Intel 6-series chipset motherboards or notebooks

• Step4: Your brand new replacement product will be shipped out from MSI by UPS 3 Day Shipping upon receiving your original product.

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