Today's Hard|Forum Post
Today's Hard|Forum Post

Wednesday September 29, 2010

Paying $139 To Troubleshoot Your $79 Router

The Consumerist has an interesting story posted today that claims Netgear’s tech support told a customer to pay the Geek Squad $139 to troubleshoot a $79 router. Wait...what?!?

On the fifth and final call they suggested I call the Geek Squad (approximately $139 for them to come to our home) to trouble shoot it and if it proves the modem is bad they will send me a new unit at that time (which I only paid $79 to begin with).