The 10 Assumptions Of Tech Support

This list of The ten assumptions of tech support is so funny because it rings so true, even if you are the type of tech support person the author is speaking of.

1.) If a procedure works at this end, it has to work at the user's end. 2.) If it doesn't work at the user's end, the user must not be following my inherently clear instructions. 3.) When the user insists that he is following my instructions to the letter but the procedure still doesn't work, he thereby proves that he has not understood my instructions, which were clear.