Sunday April 30, 2006

Tech Support: Life on the Other End

Those of us who have worked in tech support can certainly attest to this story. For anyone who hasn’t done support, take a look at the other side of the coin.

"I was trying to explain to this sales manager [that] his hard drive was dead and I couldn't recover his presentation," Aceto says. The customer turned beet red, picked up his PC, and hurled it out his office window, Aceto says. The PC fell three stories and smashed to pieces in the parking lot. Next, the man jumped over his desk and tried to assault Aceto. Luckily people rushed into the office and stopped the attack.

Never seen one hurled from a window, have seen one come in with some ball bat damage though.